I am not able to change an agent's name
Modified on: Tue, 18 Jun, 2024 at 4:46 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Only the agent will be able to make modifications to his/her name. The reason for this is because, using the Freshworks login, the agent will be able to login to multiple Freshworks products using the same credentials.
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