Can an agent be automatically assigned to tickets from one group?
Modified on: Tue, 18 Jun, 2024 at 4:46 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Once the ticket assignment is turned on by the Agent, tickets from all groups in which 'Automatic ticket assignment' has been turned on will be assigned to the Agent.
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