Automation to create Child tickets

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:47 PM by Fawzia Aleem

We will not be able to create child tickets using automations. The Child tickets need to be created manually by an agent from inside the ticket. To make it easier, you could add Templates from Admin--> Ticket templates and use that when creating child tickets.

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