Can I set tickets so that you cannot change the status of ticket without adding a tag?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:49 PM by Fawzia Aleem

We do not have a readymade feature for the same. However, you could create a Custom App with the help of your developers by referring to https://developers.freshdesk.com/v2/docs/custom-apps/

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