We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
When there's a large customer base, your clients might want to keep track of all the tickets raised from their company. There will be managers or employees at the VP level, who will want to get a list of tickets raised from their company. This is possible with a feature called 'Allow this contact to view all tickets from this company' which can be enabled on the contact details page.
Please click on the 'Edit' option against the contact that has to have this option enabled and click on the ticket icon next to the company field. Enabling this would allow the contact to view all tickets from that company.
