I am trying to set up a new portal, can you confirm what the portal URL should be?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:50 PM
As an example, if you own the domain 'xyz.com' then you can have the portal URL as 'support.xyz.com', 'sales.xyz.com' etc. The same needs to be created as a CNAME pointing to 'yourcompanyname.freshdesk.com' in your DNS. You will need to create a TXT record in your DNS as well that would be similar to 'fdkey.support.xyz.com' or 'fdkey.sales.xyz.com' pointing to the values displayed under Admin--> Multiple Products--> Settings.
Fawzia is the author of this solution article.
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