my customers are unable to create a new account in the customer portal using the same e-mail of the ticket

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:51 PM by Fawzia Aleem

The customer would already be contacts in your account. Therefore, you would need to trigger their activation email from inside their contact profile page so that they could log into your portal using the password they set.

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