How do I share my canned responses with my co-workers?
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Go to Admin--> Canned Response--> Go into the Canned Response--> Scroll down to the bottom of the page--> Choose 'All Agents'--> Save the changes. You can also display it to agents in specific groups as well.
Please note that, only the admin of the helpdesk will be able to share the canned responses with the all the agents. If you are an non-admin agent who is looking to share canned response with your co-worker, you can request the admin to create canned responses for the helpdesk and ask them to share it with All agents.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?