I was wondering if it is possible to define email templates in Freshdesk
Modified on: Tue, 18 Jun, 2024 at 4:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can create canned responses from Admin > Agent Productivity > Canned Responses and have them displayed to all agents so that they could insert them when replying to tickets.
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