I'm the admin and now I'm leaving the company, so I need to delete my account and give admin rights to my colleague.
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When deleting the account all the tickets that are assigned to the agent will get unassigned. Therefore, reassign all the tickets to a different agent and then move to Admin > Team> Agents and change the role of the new administrator to account administrator.
Only if you are the account administrator, another agent who has equal rights would be able to delete your administrator account. Therefore, the new account administrator would have to remove you from the system.
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