You may open a ticket, click on ‘Add Child’ and choose between "Using a Template" and "New Child Ticket". The original ticket will become the parent ticket and the child ticket will be created as a new ticket. This feature is available from the Estate Plan onwards on Freshdesk.
How to create parent and child tickets? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
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