Team Dashboard in Freshdesk offers the ability to create 'Announcements' that notify the agents in the Helpdesk via a banner and in-app notifications.


Please explore more from our solution article on setting up team dashboards and functionality for detailed instructions.


A quick guide to setting up an announcement:

  1. Click on the ‘Announcements’ button on the top right corner of the dashboards page.
  2. Once a team dashboard has been set up, create an announcement by following the steps below.


  3. Type your message, limited to 150 characters, in the text box.
  4. Hit the ‘Post’ button.

  5. The broadcasted message will now show up as an announcement, with your name, time, and date of publishing, for that particular team dashboard.

    Note: The visibility settings of the team dashboard will be applied to the announcement as well.

  6. Clicking on the announcement will take you to the ‘Announcement History’ on the slider where the announcements from the last 30 days will be listed.


  7. By clicking on any of these announcements, you’ll be able to see the ‘Viewed By’ panel listing the names of agents who viewed the announcement from the dashboard.
  8. You can click on the ‘Stop’ button to remove the broadcast from the team dashboard.


Once you post an announcement, the agents will be notified via the in-app notification inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read.’


Note: It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead.


You can make use of the Announcement feature in the Team Dashboard for this. Once you post an announcement, the agents will be notified via the in-app notification inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read.’