Team Dashboard in Freshdesk offers the ability to create 'Announcements' that notify the agents in the Helpdesk via a banner and in-app notifications.
Please explore more from our solution article on setting up team dashboards and functionality for detailed instructions.
A quick guide to setting up an announcement:
- Click on the ‘Announcements’ button on the top right corner of the dashboards page.
- Once a team dashboard has been set up, create an announcement by following the steps below.
- Type your message, limited to 150 characters, in the text box.
- Hit the ‘Post’ button.
- The broadcasted message will now show up as an announcement, with your name, time, and date of publishing, for that particular team dashboard.
Note: The visibility settings of the team dashboard will be applied to the announcement as well. - Clicking on the announcement will take you to the ‘Announcement History’ on the slider where the announcements from the last 30 days will be listed.
- By clicking on any of these announcements, you’ll be able to see the ‘Viewed By’ panel listing the names of agents who viewed the announcement from the dashboard.
- You can click on the ‘Stop’ button to remove the broadcast from the team dashboard.
Once you post an announcement, the agents will be notified via the in-app notification inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read.’
Note: It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead.
You can make use of the Announcement feature in the Team Dashboard for this. Once you post an announcement, the agents will be notified via the in-app notification inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read.’