Dashboard
Team Dashboard in Freshdesk offers the ability to create 'Announcements' that notify the agents in the Helpdesk via a banner and in-app notification...
Tue, 18 Jun, 2024 at 4:56 PM
For a ticket to be considered as On Hold, Freshdesk will expect the Status of the ticket to be set to one of the statuses where the SLA timer is OFF (Except...
Tue, 18 Jun, 2024 at 4:56 PM
Freshdesk offers the ability to filter tickets by Created Date directly from the list view. Please follow the steps below to get the number of tickets ...
Tue, 18 Jun, 2024 at 5:03 PM
You can broadcast team specific announcements using the ‘Announcements’ feature for every team dashboard that you create. A quick guide to setting up an...
Tue, 18 Jun, 2024 at 5:16 PM