The ticket can be assigned to the Agent without the Group being assigned as well. However, if in your Account's Admin has made it mandatory for a ticket to be added to a group, then I am afraid that this will not be possible.
Should an agent be assigned to a group in order to be assigned to a ticket? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:56 PM
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