The ticket can be assigned to the Agent without the Group being assigned as well. However, if in your Account's Admin has made it mandatory for a ticket to be added to a group, then I am afraid that this will not be possible.
Should an agent be assigned to a group in order to be assigned to a ticket?
Modified on: Tue, 18 Jun, 2024 at 4:56 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?