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            Is there a way to exclude status types from calculating as an open state?

            Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:57 PM by Fawzia Aleem

            For the 'Open' status, the SLA will run by default. For any other status, you could choose to turn OFF the SLA under Admin > Workflows> Ticket fields > Status.

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