By default, the status of the outbound email is 'Closed'. After the email is sent, it will be logged as a ticket inside Freshdesk and you can change the status of the outbound email to Open manually. Or if a reply is received from the customer for an outbound email, then the closed status will automatically change to open.
How can I set the status of outbound email in mint to open?
Modified on: Tue, 18 Jun, 2024 at 4:57 PM
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