How can I make the reply to a ticket with just the users first name as default?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:57 PM by Fawzia Aleem

Go to Admin > Workflows> Email notifications > Templates > Agent reply templates and then click on Insert placeholder option. And then you could select the 'Requester first name' placeholder. In this way, only the first name will be generated when you reply to a ticket.