Go to Admin > Workflows> Email notifications > Templates > Agent reply templates and then click on Insert placeholder option. And then you could select the 'Requester first name' placeholder. In this way, only the first name will be generated when you reply to a ticket.
How can I make the reply to a ticket with just the users first name as default?
Modified on: Tue, 18 Jun, 2024 at 4:57 PM
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