How can I reorder canned responses within a folder?
Modified on: Tue, 18 Jun, 2024 at 5:01 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Unfortunately, there is no option to rearrange the positions of the canned responses. But you will be able to move a canned response from one folder to another.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?