How to create a custom ticket list view?
Modified on: Tue, 18 Jun, 2024 at 5:02 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To create a custom ticket list view, click on Tickets tab. Apply the filters according to your requirement, click on the tick mark near the filter name at the top and change the name of the view accordingly. You will be able to choose if this ticket list can be viewed just by yourself or agents belonging to a specific group or by all agents.
For more information on ticket list views refer to this link.
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