To create a custom ticket list view, click on Tickets tab. Apply the filters according to your requirement, click on the tick mark near the filter name at the top and change the name of the view accordingly. You will be able to choose if this ticket list can be viewed just by yourself or agents belonging to a specific group or by all agents.
For more information on ticket list views refer to this link.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article