The agents have to log in to the account and then turn ON the option for auto-ticket assignment near the profile picture at the right-hand top corner. Else an Admin can monitor if the agent is online for ticket assignment under Dashboard>Available Agents.
Do I have to be logged into Freshdesk to get tickets auto assigned by system? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:02 PM
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