Accessing the right Haystack link
Modified on: Tue, 18 Jun, 2024 at 5:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To access the right Haystack link and fetch logs, follow the below steps
- Access Freshops and enter the customer account ID or URL
- Search for “Pod” using ctrl+f (or cmd+f). Based on the POD, click on the corresponding URL as shared below.
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