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            Discrepancy in the ticket count between the analytics and ticket list view

            Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:05 PM by Fawzia Aleem

            • Merged, deleted, spam, and trash is NOT considered in analytics.
            • For example, in the Tickets Tab, the total ticket count is 1994, whereas, in Analytics, it is 1800, indicating that the ticket list view includes merged tickets and analytics do not.

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