There is no option to have a template for the private notes in Freshdesk. However, you can create a canned response with placeholders in the canned response so that this can be inserted with a click into the private note.
Is there a way to add placeholders into private notes? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:14 PM
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