What is an Announcement widget and how can I set it up?

You can broadcast team specific announcements using the ‘Announcements’ feature for every team dashboard that you create.

A quick guide to setting up an announcement:

• Click on the ‘Announcements’ button on the top right corner of the dashboards page

• Type your message, limited to 150 characters, in the text box

• Hit the ‘Post’ button

• The broadcasted message will now show up as an announcement, with your name, time and date of publishing, for that particular team dashboard

  • The visibility settings of the team dashboard will be applied to the announcement as well

• Clicking on the announcement will take you to the ‘Announcement History’ on the slider where the announcements from the last 30 days will be listed

• By clicking on any of these announcements, you’ll be able to see the ‘Viewed By’ panel listing out the names of agents who viewed the announcement from the dashboard

• You can click on the ‘Stop’ button to remove the broadcast from the team dashboard

Once you post an announcement, the agents will be notified via the in-app notification, inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read’.

Note: It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead.