You can broadcast team specific announcements using the ‘Announcements’ feature for every team dashboard that you create.
A quick guide to setting up an announcement:
Click on the ‘Announcements’ button on the top right corner of the dashboards page
Type your message, limited to 150 characters, in the text box
Hit the ‘Post’ button
The broadcasted message will now show up as an announcement, with your name, time and date of publishing, for that particular team dashboard
The visibility settings of the team dashboard will be applied to the announcement as well
Clicking on the announcement will take you to the ‘Announcement History’ on the slider where the announcements from the last 30 days will be listed
By clicking on any of these announcements, you’ll be able to see the ‘Viewed By’ panel listing out the names of agents who viewed the announcement from the dashboard
You can click on the ‘Stop’ button to remove the broadcast from the team dashboard
Once you post an announcement, the agents will be notified via the in-app notification, inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read’.
Note: It’s not possible to edit an announcement. You can stop an existing announcement and post a new one instead.