Sandbox-Freshdesk

Yes, by default all the four roles in Freshdesk - Account Administrator, Administrator, Supervisor and Agent have the ability to view, edit and create solut...

We will be able to import an existing Knowledge Base onto your Freshdesk Account. Please write to support@freshdesk.com with the CSV file of your current Kn...

You have many customers to whom you extend your services and not all of them would be a verified contact on your portal. This is because you would not be se...

You can create any number of articles in Freshdesk. There is no restriction in the number of articles you create.

You would be having customers all around the world and our helpdesk does support a global reach to customers in their respective languages. The feature that...

You can have your customers jump to specific sections in your solution article by adding anchor tags. This can help with quicker user navigation within your...

Please navigate to the Solutions tab -> Click on the category and open the article part of the folder.  Kindly click on Edit option on the Top right co...

You would be able to add all of these articles into the same folder and have the Folder made visible to a specific customer segment.

You could add images to the content of a solution article, as inline images or as downloadable attachments.  To add an inline image, please click on the...

Even if the Agent is deleted the Articles ported by the Agent would remain in the Account.