Sandbox-Freshdesk

You could add Tabular Columns to your Solution Article by clicking on the Insert Table option on the Article Text Editor. Choose the number of rows and col...

You could have different tags, folders or categories for translated articles. To have this done, while editing the translated article, there are a few prop...

Once you add your piece of code and save/publish, the code snippet will be added with syntax highlighting which makes reading codes a breeze, along with the ...

Please navigate to Admin -> Account -> Helpdesk Settings -> to add "supported languages" by setting up multilingual support. They are by ...

In the solution article text editor, you would get the option to customize your articles by editing the HTML source with code formatting and colouring, usin...

There is no restriction o the number of attachments that are added to articles. But the total attachments size permitted is a cumulative of 100MB.

The multilingual knowledge base is when you can display your solution articles in the languages configured in your helpdesk. Please navigate to Admin > ...

An article has a translation marked in red because the translation has not been updated after making changes to the master version of the article. It woul...

While formatting a table, you could make use of the following formatting options. Adding Table Header Inserting Rows/Columns - Before/After a select...

To create a solution article in Freshdesk, follow these steps: Log in as an Administrator: Ensure you have administrative access to your Freshdesk acco...