Knowledge Base
Please go to Solutions tab -> Click on the category -> open the article which has to be translated where you would see an option called "Show mas...
Tue, 18 Jun, 2024 at 5:01 PM
You can use the interlinking articles capability to directly search for articles that can be linked to the content you are working on, without leaving the k...
Tue, 18 Jun, 2024 at 5:02 PM
For verified customers, the portal is displayed in the language they have chosen in their profile. Generally, when a user lands on the customer portal ...
Tue, 18 Jun, 2024 at 5:02 PM
The users need not be logged in to change the language of the portal. Please navigate to the customer portal as a user to see the dropdown of your languages...
Tue, 18 Jun, 2024 at 5:03 PM
This link has the detailed procedure to create or edit a Solution article using API.
Tue, 18 Jun, 2024 at 5:10 PM
No, a customer's response in a ticket can never be deleted by agents and also the customers themselves cannot revert back their replies.
Tue, 18 Jun, 2024 at 5:10 PM
You would be having customers all around the world and our help desk does support a global reach to customers in their respective languages. This feature th...
Tue, 18 Jun, 2024 at 5:12 PM
Yes, refer this link to get the API details to export or update Solutions articles and folders. You can also do this by navigating to Admin > Accoun...
Tue, 18 Jun, 2024 at 5:12 PM