Sandbox-Freshdesk

With Freshdesk, you can create articles for all your customers, or restrict articles for select user segments. You might want to do this for certain reasons...

When changes are made to the master article in the Solutions tab, please note that you would find an option to "Mark other Translations as outdated&quo...

You can view this from the Solutions section in your Freshdesk. Next to the article you will be able to see the number of Views by your customers. You can a...

You could make the author name to be displayed for each of the Solution Articles, on your Support Portal.  To have this done, kindly enable the Show Author...

Please navigate to Solutions tab -> Click on the category -> open the article and click on its translation.  Here, you would be able to see th...

With the Fullscreen option, your team can write articles without any distraction. This would help you edit the article on a FullScreen. You could click on ...

Yes, you can have a Folder visible to agents only and and have all the articles added in that folder. By doing so, only the agents will be able to view the ...

Unfortunately, it is not possible to restore a deleted article, folder or a category. Prior to the deletion, a confirmation would pop-up asking to re-confir...

Please navigate to the solutions tab on the global header -> click on the category -> where you could open the folder of articles. When you click on...

Once you add supported languages, you would not be able to change your primary language. However, we would be able to change the Primary Language for your a...