Advanced Ticketing features
There are 2 ways to do it. - Bulk Mode Select the necessary tickets to perform bulk actions. - Using Scenario Automation Option to execute...
Tue, 18 Jun, 2024 at 4:48 PM
No, tickets can be associated via trackers or the parent-child method, but not both.
Tue, 18 Jun, 2024 at 4:49 PM
No, both the trackers are completely different. The first one is used to link tickets which creates a separate tracker ticket.Whereas the latter is used to c...
Tue, 18 Jun, 2024 at 4:50 PM
No, you cannot filter out child tickets based on the parent ticket. However, you can go to the parent ticket and view the child tickets associated with it.
Tue, 18 Jun, 2024 at 4:51 PM
A ticket comes from an e-commerce company which has issues relating to a bug as well a query regarding a feature. Query is solved by the customer facing...
Tue, 18 Jun, 2024 at 4:51 PM
In the tickets list page, the ticket with the separate tag that indicates Tracker is the main tracker ticket. Also, it is possible to filter all the tracker...
Tue, 18 Jun, 2024 at 4:51 PM
Two fields are mandatory while creating a new tracker : 1. Requester field - The agent creating the tracker ticket is also the requester. There is an opti...
Tue, 18 Jun, 2024 at 4:51 PM
Go to the Tickets Tab > Click on the required ticket > Expand the 'Linked Tickets' panel on the extreme right > Create a new tracker or cho...
Tue, 18 Jun, 2024 at 4:52 PM
No, changing the status of the parent ticket will not impact the status of the child tickets. However, if you wish to achieve this, you can utilize an autom...
Tue, 18 Jun, 2024 at 4:52 PM
To a single tracker, a maximum of 300 tickets can be linked to it.
Tue, 18 Jun, 2024 at 4:52 PM