Sandbox-Freshdesk

Yes it is possible to delete a tracker.  Go to the Tracker. Click on the three dots for More options and select Delete. Once you delete a tracker, it...

That agent would be having restricted or group access and hence the related tickets are out of the agent's scope. To can give the agent access to v...

No, it is not possible to do so. In order to view all the related tickets of that tracker, go to the tracker itself and click on related tickets.

No. Tickets cannot be linked to trackers by using any of the four automations.

With all the related tickets linked to the Tracker, the team working on it can notify the agents on the progress by using an internal broadcast message. On...

 After creating a new child ticket, click on ’Save and New Child’ to add a new child. You could also click on "Add Child" option within a Parent T...

Yes, we can filter out tickets based on parent and child tickets.  Go to Tickets. Under the Filters section on the left hand side, click on Association T...

You can create a custom role and manage the Ticket access for the agents assigned to the role under Permissions.  To disable the option for agents to li...

Since the ticket is created by an agent, the source of the ticket would be phone.

We can add a maximum of 50 child tickets to a parent ticket.