Advanced Ticketing features
To link multiple tickets, we have to goto the ticket details page separately of each ticket and link them individually to a tracker. As of now there is no op...
Tue, 18 Jun, 2024 at 5:01 PM
A ticket cannot be linked to a tracker when any of the following is true : When the mandatory or required ticket fields are not filled in for a ticket, th...
Tue, 18 Jun, 2024 at 5:04 PM
Yes, you can merge tickets to a ticket linked to a tracker.
Tue, 18 Jun, 2024 at 5:05 PM
No. It is only possible to unlink a ticket in the ticket details page. Multiple unlinks are not available as of now.
Tue, 18 Jun, 2024 at 5:12 PM
The child tickets associated with the parent ticket will be unlinked and the changes cannot be restored. However, the child tickets would not be marked as s...
Tue, 18 Jun, 2024 at 5:12 PM
A Child Ticket is essentially a subdivision of the Parent Ticket. The Parent Ticket can be closed only if all of its Child Tickets are either Closed or Reso...
Tue, 18 Jun, 2024 at 5:12 PM
Yes, it would be possible to view all the tickets linked to a tracker. Here are the steps: Step 1: Filter the tickets of tracker type in the Associat...
Tue, 18 Jun, 2024 at 5:14 PM