Advanced Ticketing features
Quick guide to set up Parent Child Ticketing: Login to your Freshdesk portal as an Administrator Go to Admin > Support Operations > Advanced Ticket...
Tue, 18 Jun, 2024 at 4:53 PM
The parent ticket will be deleted and the associated child tickets will be unlinked from the parent ticket.
Tue, 18 Jun, 2024 at 4:53 PM
In the tickets tab, the tickets having the tag Related Ticket are related/linked to a ticket.
Tue, 18 Jun, 2024 at 4:54 PM
You may open a ticket, click on ‘Add Child’ and choose between "Using a Template" and "New Child Ticket". The original ticket will becom...
Tue, 18 Jun, 2024 at 4:54 PM
Yes it is possible. To unlink the ticket from the Tracker, Go to Linked Tickets and click Unlink. This permanently unlinks the ticket from that tracker and ...
Tue, 18 Jun, 2024 at 4:55 PM
Yes, it is possible. By using trackers ,tickets can be linked in Freshdesk.
Tue, 18 Jun, 2024 at 4:56 PM
Under Admin > Agent Productivity > Ticket Templates > New Template, you could add a new ticket template and choose "Save and Add Child" t...
Tue, 18 Jun, 2024 at 4:56 PM
All the activities that are carried out with respect to the ticket are shown in the activities tab. In this case, even when tickets are linked to a tracker i...
Tue, 18 Jun, 2024 at 4:56 PM
In the tickets list page, the ticket with the separate tag that indicates Tracker is the main tracker ticket. Also, it is possible to filter all the tracker...
Tue, 18 Jun, 2024 at 4:56 PM
No it is not possible to show more details of the tracker in the widget. In order to get more details of the tracker , the agent can view it separately.
Tue, 18 Jun, 2024 at 4:57 PM