Integrations
Not all ticket properties in the system would be synced to Salesforce. If you make changes to the following 7 properties, they will be updated in Salesforce...
Tue, 18 Jun, 2024 at 4:39 PM
Yes, the details pertaining to the Salesforce contact information are displayed under the requester info section in a ticket. Please navigate to the Tic...
Tue, 18 Jun, 2024 at 4:39 PM
This could happen due to the following reasons: The ticket format or description is incorrect. Ticket creation is done without mandatory fields (prior...
Tue, 18 Jun, 2024 at 4:40 PM
Our Salesforce integration is bi-directional that is, one will able to see and create customer's Freshdesk tickets in their Salesforce contacts list and...
Tue, 18 Jun, 2024 at 4:40 PM
No, none of your existing data in Salesforce would be changed by this app. However, the Freshdesk - Salesforce app might add contacts or companies from...
Tue, 18 Jun, 2024 at 4:40 PM
When you are using dynamic variables to configure custom messages for Slack, please use the following variables for ticket description, last public note, an...
Tue, 18 Jun, 2024 at 4:40 PM
Please check the following in the Slack app: 1. Make sure "Allow Slash Commands" is checked in the app configuration page. Please navigate to ...
Tue, 18 Jun, 2024 at 4:40 PM
SugarCRM is a Customer Relationship Management tool, which is used to track and keep a record of your customer profiles. To provide a better context of cust...
Tue, 18 Jun, 2024 at 4:40 PM
Xero is an Invoicing Tool which you could integrate with Freshdesk. Using this integration, you would be able to view information about the invoices sent to...
Tue, 18 Jun, 2024 at 4:41 PM
Freshdesk has many 3rd party integrations like Dropbox or OneDrive with which agents/customers can use to send files larger than 20 MB. To set up the integr...
Tue, 18 Jun, 2024 at 4:41 PM