Sandbox-Freshdesk

You can set it up so that the response from the contact form is sent to your support email address. Make sure that the 'From' email address is the Re...

I believe that the text is what is added to the Reply template. You could configure the agent reply template under Admin-> Email Notification -> Templ...

You could set up a filter at the mailbox itself preventing the emails from that user from landing it on the inbox so that it wont automatically be forwarded...

You can add upto 50 email addresses as CC while sending emails from Freshdesk. 

Refer this link to fetch email headers and drop an email to support@freshdesk.com with detailed description of what exactly is the issue.

Here is the updated list of IP's: Sendgrid IP List: 167.89.103.32 167.89.104.34 167.89.108.81 167.89.11.179 167.89.11.190 167.89.110.191 167.89.127.244 ...

The number of domains for which you can configure DKIM is based on your plan.  You can configure up to 2 domains with DKIM if you are on the Blossom or ...

There is no necessity to change the DKIM configuration if your email server is changed.

Yes, you will be able to enable DKIM for the one support email address that you setup in your Sprout account.