Sandbox-Freshdesk

Automation rules that run on time triggers in Freshdesk allow you to bring your workflows into your helpdesk and define specific actions based on tim...

Automation rules that run on time triggers in Freshdesk allow you to bring your workflows into your helpdesk and define specific actions based on tim...

Agents often need to perform a series of actions or tasks before they can push a ticket to the next level - tasks that are not unique to that ticket....

These rules allow you to setup your support workflows by performing a predefined set of actions on newly created tickets. These rules let you automat...

We've given the automations module a neat upgrade! Admins can now set up Dispatch'r, Supervisor, and Observer rules under one single module...

As a helpdesk administrator, you would want to test out a configuration or feature before enabling it on your Freshdesk account. For example, when yo...

Enable your team to create content based on customer feedback and help your customers find answers without any agent assistance using the Freshdes...

The Thank You Detector, powered by Freddy, can understand the intent of customer responses to 'resolved' or 'closed' tickets to de...

With Proactive Outreach in Freshdesk, your support teams can identify, understand, and reach out proactively to customers the moment they run into tr...