Sandbox-Freshdesk

In providing a stellar customer support experience, there may be instances where a ticket conversation needs input and collaboration from third-party vendor...

You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button.  Here's how you do it. ...

SLAs in customer support service are time-based deadlines agreed upon by the customer and outlined in contracts or terms of service. After you set up SLA in...

Freshdesk offers the following features to respond to multiple tickets with a common reply. Bulk Update option from Ticket list views Canned Responses...

With Freshdesk, you can add multiple email addresses and map them to your product portals. This feature available from Growth plan and above, makes it easie...

Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within you...

Overview Self-help guide Issue: Specific emails are not converted into tickets          Check if tickets are landing in the Spam folder          Check if...

Freshdesk presents a simple solution of bringing the emails from your mailbox into your helpdesk as tickets so that agents in your portal can work on them f...

Freshdesk enables you to forward your support tickets to other email addresses by setting up a simple automation rule. Here is how you can create an automat...

Even after providing the correct authorization, if you encounter the banner stating, “Please reauthorize your Email settings. Learn more about it here or fi...