Any agent reply from Freshdesk will have the Ticket URL added by default through the Agent Reply Template email notification. The requesters can use this UR...
Tue, 18 Jun, 2024 at 5:12 PM
You can make sure that the entire ticket thread is visible to the person you forward it to by, enabling the 'Public ticket URL' option and in...
Tue, 18 Jun, 2024 at 5:12 PM
Freshdesk supports DKIM (Domain Key Identified Mail) to perform domain verification, enabling your organization to authenticate the communication between yo...
Tue, 18 Jun, 2024 at 5:12 PM
Once you sign up for a new Freshdesk account and add a support email address, it is imperative to verify and activate it. By verifying the email address, se...
Tue, 18 Jun, 2024 at 5:13 PM
When configuring an MS Office 365 email system for your current support email address, if you encounter the following error, “Error while authenticating t...
Tue, 18 Jun, 2024 at 5:13 PM
Your Freshdesk account comes equipped with a default automation rule to notify customers when an agent adds a public note to their ticket. This helps bring ...
Tue, 18 Jun, 2024 at 5:13 PM
A template helps maintain a standard of support replies across a large support team. Typically, an agent reply template has greetings and signatures, so age...
Tue, 18 Jun, 2024 at 5:14 PM
Please perform the following checks if you do not receive the verification email from Freshdesk even after clicking on the Verify button for your support em...
Tue, 18 Jun, 2024 at 5:14 PM
With the Multiple Products feature available in Freshdesk, you can create a number of products, depending on your plan type. If you have set up your Freshde...
Tue, 18 Jun, 2024 at 5:14 PM
Customers reach out to businesses through various channels - email, chat, message, phone, and so on. However, emails are the most widely used and indispensa...
Tue, 18 Jun, 2024 at 5:15 PM