Multilingual support extends the customer support experience to people worldwide and is vital for your business to operate globally. If you sell a product o...
Tue, 18 Jun, 2024 at 5:15 PM
Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Please follow the steps below to edit or cust...
Tue, 18 Jun, 2024 at 5:15 PM
You can notify agents as well as non-agents, such as requesters of a ticket or members in cc, whenever an email is converted to a ticket in your Freshdesk A...
Tue, 18 Jun, 2024 at 5:15 PM
Freshdesk uses Sendgrid as its email service provider to send and receive emails. If you choose to use your own mail servers instead of the Freshdesk server...
Tue, 18 Jun, 2024 at 5:16 PM
Once you open a new Freshdesk account and add a support email address to your account, it is imperative to verify and activate it. By verifying the email ad...
Tue, 18 Jun, 2024 at 5:16 PM
Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Please follow the steps below to edit or cust...
Tue, 18 Jun, 2024 at 5:16 PM
In order to dynamically notify customers, in their preferred language, Freshdesk offers the multilingual email notifications option. As a first step, you ne...
Tue, 18 Jun, 2024 at 5:17 PM
Freshdesk performs the following two checks to decide if an email reply should be created as a new ticket or threaded to an existing ticket. Emai...
Tue, 18 Jun, 2024 at 5:17 PM
Customers reach out to businesses through various channels - email, chat, message, phone, and so on. However, emails are the most widely used and indispensa...
Tue, 18 Jun, 2024 at 5:17 PM