Sandbox-Freshdesk

In case a customer is using the Default Email notifications from Admin>Email, and mentions that they would not want the same email going to all their cus...

In case a customer is making use of the Default Email notifications under Admin-->Email Notifications-->Requester Notifications-->New Ticket Create...

The customer may report that an automation rule configured has matched all the conditions on the ticket, and yet the rule has not executed on the ticket. He...

With Freshdesk's Automations, you can update your custom fields for incoming tickets based on specific business conditions.  Let us consider the fol...

There may be certain cases where customers do not want all of their mails coming to Freshdesk as Tickets.  We can make use of Automations to automatically ...

We can use Automations to assign a specific Agent or a specific Group to a ticket automatically at the time of ticket creation in the following way. This ca...

To address a customer's report of a non-executed automation rule on a ticket, follow these steps: Go to the Automation Rule section by navigating t...