Notification
TABLE OF CONTENTS Notifications Agent reply template and forward template Customize the agent reply template - liquid placeholder We can enable or di...
Tue, 18 Jun, 2024 at 3:42 PM
Skip notifications are applicable only for new ticket created and closed notifications. TABLE OF CONTENTS New ticket created notification: Closed not...
Tue, 18 Jun, 2024 at 3:42 PM
To enable or disable default agent notifications, go to Admin >> Email notifications >> Agent notifications. There are several reasons why em...
Tue, 18 Jun, 2024 at 3:42 PM
Placeholders are dynamic variables that can be used in email notifications, canned responses, and other areas. These placeholders are replaced with actual...
Tue, 18 Jun, 2024 at 3:42 PM
This is a plan-based feature and is available from the Pro plan onwards. In order to dynamically notify customers, in their preferred language, you firs...
Tue, 18 Jun, 2024 at 3:43 PM
As soon as a ticket is created, a ticket ID will be generated for each ticket in the Helpdesk. If the customer wishes to send an acknowledgment email to the...
Tue, 18 Jun, 2024 at 3:44 PM
HTML breakage in the email notifications page occurs when unsupported characters like smileys are added to the notification. Please follow the st...
Tue, 18 Jun, 2024 at 4:28 PM