Possible queries:
Agent blocked due to incorrect login (username and password)
Resolution path:
- Agent has been blocked due to incorrect email address and password. The below error is shown when we attempt with wrong credentials.
- The user profile will be automatically unblocked after 2 hours.
- You can get this done in HODOR a bot in Slack to unlock the user immediately. You would need the agent email address whose profile is blocked along with the organization URL.
- You will have to reach out to your regional slack group to perform the aforementioned step.
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