Possible Queries :
1. Is it possible to unmerge a ticket after it has been merged ?
2. Can we undo a merge on a ticket ?
Resolution Path :
We do not have a way to unmerge a ticket in Freshdesk.
Once a ticket has been merged into another ticket, there is no option to undo the action or unmerge a ticket.
The only option/workaround here in case a customer wishes to handle the tickets separately after a merge, is to create a new ticket manually, and continue the conversation on the new ticket.