To prevent a ticket field from being modified by the customer, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field].
On the dialogue box that opens, kindly uncheck the option that says 'Customer can edit'.
How do I show a ticket field to customers but prevent them from editing it? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:38 PM
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