How do I show a ticket field to customers but prevent them from editing it?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:38 PM by Fawzia Aleem

To prevent a ticket field from being modified by the customer, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field].

On the dialogue box that opens, kindly uncheck the option that says 'Customer can edit'.