Account blocked
Modified on: Tue, 18 Jun, 2024 at 4:47 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Q: When I try to log in to my account, I receive a message that it has been blocked. How can I regain access?
To resolve an account block, one can request assistance from the NOC team by following these steps:
- Enter the fd-support NOC channel and input the command to search for SPAM_Adhoc.
- Provide the necessary information in the form provided.
Upon receipt of the request, the NOC team will verify its validity and provide assistance with unblocking the account.
More information on accounts being blocked can be found here
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