I want to know how to disable having e-mails sent in response to support requests to both the sender as well as our agents, as these messages only need to be sent to the requester. : Sandbox-Freshdesk

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I want to know how to disable having e-mails sent in response to support requests to both the sender as well as our agents, as these messages only need to be sent to the requester. Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:51 PM

Email notifications can be set for Agents as well as Requesters. If you would like only the Requester notifications to be sent out, then you could turn off the Agent notifications from Admin--> Email notifications--> Agent notifications

Fawzia is the author of this solution article.

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Help Desk Software by Freshdesk

How can we help you today?

I want to know how to disable having e-mails sent in response to support requests to both the sender as well as our agents, as these messages only need to be sent to the requester. Print

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