What is an email command ? Can I use it from mailbox?
Modified on: Tue, 18 Jun, 2024 at 4:52 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Email Commands in Freshdesk offer a way to perform activities on a ticket from your inbox, by adding a one-line command while responding to it. The activity can be anything like changing the status of a ticket, assigning it to an agent or adding a note to it.
When replying to notification emails from your agent mailbox, you can include such commands to instruct Freshdesk to perform certain actions on a ticket. The Email Command text will be stripped by Freshdesk and will not be seen by the requester, while the rest of the text will become a part of the conversation.
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