How do I set my tickets to not go overdue on the weekends?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:54 PM by Fawzia Aleem

You would have to manage your SLA policy under Admin > Workflow> SLA policy so that the SLA works only during the Business hours and make sure you set your business hours under Admin > Business hours.