Email/password combination does not match

Possible queries:

I am not able to log in

I cannot log in to the account due to an incorrect password.

Resolution path:

• Validate the account URL for which they are trying to log in and if they are logging in as agent or customer.
  
  
• If it is an agent, verify if the agent email for which this is being tried is present in the account as an agent. Navigate to the accounts page in DevOps > Click on Agents button > Verify if the email is present (look for any spelling errors). If the email is incorrect or not present, this can be informed to the user and they can have this checked with their Account Admin.
  
  
• If the email is present, you can suggest the user to clear cache cookies or login via an incognito window to eliminate the possibility of browser issue.
  
  
• If that does not help, they can trigger a password reset email and set the password for login.
  
  
  
• If it is as a customer to the customer portal, you can suggest the end user to trigger a password reset email from the customer portal. Navigate to the customer portal's login page > click on "Forgot your password?" > enter the email > Click on Reset my password.