An an agent, I am not able to assume the identity of an another agent.
Modified on: Tue, 18 Jun, 2024 at 5:00 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If the other agent has a Supervisor role/Admin role, you will not be able to assume his/her identity as an agent. You will only be able to assume the identity of another agent with same role.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?