Can one email address used for different agents or contacts? : Sandbox-Freshdesk

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Can one email address used for different agents or contacts? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:01 PM

The email address is used as a unique identifier for each user in Freshdesk. So, an email address can be mapped to only one user, be it an agent or a contact.

Fawzia is the author of this solution article.

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Can one email address used for different agents or contacts? Print

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